Frequently Asked Questions
What is a One-Time Password (OTP)?
An OTP enables Multi-Factor Authentication (MFA). MFA is a security method that strengthens the access to an application and is used to verify a user’s identity for a login. MFA requires the user to provide two or more independent factors: something you know (such as a password), something you own (such as a mobile phone) and something you "are" (such as a fingerprint scan or other type of biometrics).
Within Ahold Delhaize, we use Multi-Factor Authentication with two factors:
- The first factor is a username or User ID (PNL) and password, which is known to the user.
- The second factor is provided through a "One-Time Password", which will be delivered to the user's mobile device in the form of a six-digit code. The user can choose to receive a One-Time Password to their mobile device via an SMS or via an application that generates codes.
Why is Multi-Factor Authentication (MFA) necessary?
- Digital attackers and hackers keep getting smarter, so our systems and applications need an extra layer of security to protect sensitive data. MFA helps safeguard access against malicious entities by strengthening and maintaining the high-level security that is required for accessing our systems and applications with sensitive data.
- To comply with the regulations and policies of Ahold Delhaize.
Why are One-Time Passwords important?
Why do I need to use a mobile phone to receive One-Time Passwords?
When do I need to log in with a One-Time Password?
In addition, Multi-Factor Authentication is required when an application contains sensitive data. In other words, when an application contains sensitive data and you access an application from outside the company network, there is a possibility that you need an OTP to log in.
How can I receive my One-Time Passwords?
- Register for MFA once with your mobile phone via this link, so a six-digit One-Time Password code can be send to you. Note: You need to be connected to the Ahold Delhaize (company) network, either directly or via a VPN, to register for OTP. If that is not possible, please contact your contact person (the one who gave them their User ID and password) or the local IT helpdesk.
- You can choose between two One-Time Password (OTP) receiving methods:
- Mobile App Code: an OTP will be generated by an OTP application on your smartphone. This is the primary choice for all associates. For the OTP application we recommend, go to "Which OTP application can I use?".
- SMS to mobile: an OTP will be sent via an SMS to your mobile phone. With this code received through a text message you can complete the authentication procedure.
Do I have to register each time I have to use One-Time Passwords to log in to an application?
Can I change my One-Time Password receiving method?
What are the requirements of my mobile phone?
- your mobile phone is a smartphone and runs on iOS (version 10+) or Android (version 5+);
- is able to install a One-Time Password (OTP) application on your mobile device (see "Which OTP application can I use?");
- has a working camera.
Which OTP application can I use?
During the OTP registration process: Why do I go to an "SMS page" when I select Mobile App Code?
How can I update my mobile phone number to receive One-Time Passwords?
How fast will I be able to receive a One-Time Password via SMS?